Frustrated shopper slams Coles over ‘disrespectful’ act after over 20 trolleys were left in disability parking bay
- A Coles shopper was left frustrated after noticing an issue at her local store
- The woman claims a line of trolleys were covering a disabled parking spot
- Images show more than 20 trolleys spanning across the parking space
- A Coles spokesperson said the issue has now been resolved
A frustrated customer has slammed Coles after noticing an ongoing ‘disrespectful’ trolley issue at her local supermarket.
The woman from Western Australia shared a series of images to the Coles Facebook page claiming several trolleys were left unattended in the disabled parking bay.
The photos show a line of more than 20 trolleys spanning across the parking space reserved for those with a disability or condition.
The Coles shopper from Western Australia shared a series of images online claiming several trolleys were left unattended in the disabled parking bay
‘I am so sick and tired of being disrespected by Coles staff, this is a constant battle with the management and trolley handlers of Coles,’ the woman wrote online
‘I am so sick and tired of being disrespected by Coles staff, this is a constant battle with the management and trolley handlers of Coles,’ the woman wrote online, adding she shops at the South Hedland store.
‘Every time I complain, the manager ‘PROMISES’ it will never happen again. What a joke. This has been happening for over five years and nothing has changed.’
She added a scathing assumption stating: ‘It is obvious that Coles do not care about disabled people.’
On the woman’s Facebook profile she is open that she lives with Ehlers-Danlos Syndrome – a disorder that impacts skin and joints, leaving the person in pain.
On Facebook other customers were in disbelief and shared a comment on the matter.
‘That’s atrocious behaviour from the manager, I hope corporate deal with them appropriately,’ one person wrote.
Another said: ‘Poor form indeed, don’t they have trolley bays?’
A Coles representative saw the woman’s post and said action will be taken.
‘We are disappointed to hear about your experience and we are very sorry for the inconvenience,’ the comment read.
‘We’ve now passed this info onto our Store Manager and Regional Manager to follow up with the team, and remind them of our courtesy expectations. We trust that you’ll notice an improvement moving forward.’
A Coles spokesperson said the supermarket giant had spoken to trolley handlers and the issue has now been resolved
A Coles spokesperson said the supermarket giant had spoken to trolley handlers and the issue has now been resolved.
‘We are really disappointed to hear about the experience of our valued customer. We work hard to ensure our stores and car parks are accessible and easy to shop,’ the spokesperson told Daily Mail Australia.
‘We’ve spoken to our trolley collectors at South Hedland to make sure the correct procedures are followed moving forward.’
Advertisement