- An infuriated daughter has slammed Ryanair for charging her parents £110
- Ruth Jaffe, 79, and Peter Jaffe, 80, where flying from Stansted to France
- The elderly couple had already checked in but downloaded the wrong passes
A woman has shamed Ryanair for charging her elderly parents £110 to print off their boarding passes.
The infuriated daughter said her parents, Ruth Jaffe, 79, and Peter Jaffe, 80, had mistakenly downloaded the return boarding card instead of the outgoing one on their journey from Stansted Airport to Bergerac France last week.
The couple had already checked in and had paid an extra fee to sit next to each other, which the woman explained was to accommodate her disabled father.
But instead of resolving the ‘honest mistake’, the budget airline charged them £110 extra, adding even more stress to their trip.
Taking to Twitter, under the username @old_school_alps, the infuriated daughter said: ‘Hey @Ryanair, my parents who are in their 70s and 80s, had accidentally downloaded the return flight boarding card instead of the outgoing ones and you charged them £110 to print them at the airport. £110 for 2 pieces of paper which took 1 minute. Shame on you.’
An infuriated woman has shamed Ryanair for charging her elderly parents (pictured) £110 to print off their boarding passes
The woman was not alone in her frustration, and thousands of users took to the app to offer advice and recount their own horrifying experiences.
One person said: ‘We had a similar issue and they charged us £60 to get back home… never again.’
While one person wrote: ‘The cheapest airline will eventually cost you the most.’
Other users were more harsh and told the woman not to fly with budget airlines, one wrote: ‘Don’t fly with low cost airlines,’ another agreed: ‘It’s the entire point of low cost airlines.’
Another said: ‘They don’t care. If you can afford it, book another airline if not welcome to the low cost game.’
To which the woman responded: ‘No one else flies to them. Local airport and the only other one went bust.’
The duplicate receipt cost them £55 each, which Ryanair claim is in line with their fine print
The daughter took to Twitter to complain, the Tweet has since gained 8.7million views with many sympathetic to the situation
Many pointed out that the Ryanair website states it costs £20 to reissue a boarding pass, which is considerably less than the £55 her parents were both charged.
The website does, however, charge £55 for airport check-in fees, but the woman has since pointed out: ‘They were checked in but had downloaded the return pass by mistake.’
It comes shortly after an Australian traveller was charged €55 for not checking in online before departure.
According to the Ryanair terms and conditions of carriage, travellers must check in up to two hours before the scheduled departure time. Boarding passes must be either printed or downloaded through the Ryanair app.
Customers travelling with Ryanair cannot check in online during the two hours before your flight’s scheduled departure time.
Ryanair have since responded to the tweet, asking the woman to contact them.
A Ryanair spokesperson defended the airlines decision, they told the MailOnline: ‘As per Ryanair’s T&C’s, which these passengers agreed to at the time of booking, these passengers failed to check-in online for their outbound flight from Stansted Airport (11 Aug) despite being advised to do so via email the day before travel (10 Aug) and therefore were correctly charged the airport check-in fee of £55 per passenger.’
Does Ryanair charge for check-in?
Your boarding pass must be printed on a single A4 page or downloaded through the Ryanair app.
Unless you have a Plus or Flexi Plus ticket, if you do not check in online more than two hours before the scheduled departure time, you will be charged the airport check-in fee set out in the table of fees.
The check-in desks close strictly 40 minutes before the scheduled departure time unless you are notified otherwise before flight departure. If you do not check-in by then you may be denied boarding without refund.
You cannot check in online during the two hours before your flight’s scheduled departure time.
Online check-in opens 60 days before the scheduled departure time if you have purchased an allocated seat.
Customers can be allocated a seat free of charge if they check-in online between 24 and 2 hours before each booked flight.