moneybills

Energy regulator Ofgem has laid out new rules for gas and electricity firms These rules will bolster lacklustre customer service and aid the vulnerable  By Sam Barker Updated: 14:35 GMT, 15 December 2023 Energy firms are being forced to improve low levels of customer service with new rules from regulator Ofgem. Gas and electricity firms … Read more

Energy regulator Ofgem has plans to put gas and electricity bills up even further  The planned rise would pay suppliers for the cost of all unpaid energy bills  By Sam Barker Updated: 10:35 GMT, 15 December 2023 Households face paying higher energy bills next year to help protect energy firms against soaring consumer debt. Energy … Read more

Households have no relief from high energy bills, with prices set to stay high Energy regulator Ofgem today said the average £1,834  bill would rise by 5%  By Sam Barker Updated: 09:38 GMT, 23 November 2023 The average household energy bill will soon rise by £94 to £1,928 a year, as regulator Ofgem today confirmed … Read more

Energy firms banned from force-fitting pre-payment meters for over-75s Ofgem has toughened rules on fitting pre-payment meters without consent Energy firms can still force-fit these meters so long as they meet the rules By Sam Barker Updated: 12:40 BST, 13 September 2023 More households will be protected from having pre-payment energy meters forcibly fitted in … Read more

For the past year and a half, the advice on energy bills has been clear: don’t switch suppliers. It goes against all we had been told for the previous 20 years – when regularly swapping providers was the only way to make sure we didn’t pay over the odds. Sky-rocketing wholesale gas prices meant suppliers … Read more

British gas hikes boiler cover prices by as much as 83% after scores of customers complained they were left freezing or abandoned by engineers British Gas hikes HomeCare premiums despite complaints of shoddy service  One long-time customer’s renewal is nearly doubling from £278 to £510 Parent company Centrica reported profits last year tripled to £3.3 … Read more

We can’t ditch our broadband… we’ll lose our email address! Customers feel they have no option but to stay put Some internet providers delete linked email accounts if customers switch away Virgin Media closes accounts in 90 days, while TalkTalk gives 12 months Not switching can cost customers £162 per year, according to Uswitch  By … Read more

It’s been pretty chilly since December, but our heating has been going on a lot less often this winter. It’s also been considerably darker in the Lambert household, as my wife and I wander around turning off lights in rooms that us and the kids aren’t in. We are not alone. This is a story … Read more

Experts say cheaper energy bills could make a comeback within WEEKS as suppliers prepare to relaunch competitive fixed tariffs Majority are stuck on expensive variable deals after cheap fixed tariffs vanished Average home will be paying £3,000 per year from April under current cap  But energy analysts now say better tariffs could return as firms get … Read more

Households that do not use mains gas for heating can claim a one-off refund of £200 in an Alternative Fuel Payment scheme from this month By Toby Walne, Financial Mail on Sunday Published: 21:53 GMT, 11 February 2023 | Updated: 11:11 GMT, 12 February 2023 Millions of households that do not use mains gas for … Read more