Asda tries out unattended food deliveries as customers return to the office

Asda tries out unattended food deliveries in bid to maintain shoppers’ appetite for grocery drop-offs once they return to the office The supermarket is installing delivery boxes outside of customers’ homes Food inside can stay fresh for up to 4 hours and is securely locked Leaving deliveries unattended could make grocery shopping more convenient as … Read more

Telecoms firms told to improve customer service by watchdog

Telecoms companies need to go further in tackling customer service problems, despite the support they offered during the pandemic, the industry watchdog says.  Ofcom’s warning comes after it revealed that customers waited an average of four minutes and nine seconds to get through to an adviser about their broadband and landline in 2020, an increase … Read more

Symbio Energy given formal warning after ‘aggressive’ response to negative reviews online

Symbio Energy given formal warning after ‘aggressive’ response to negative reviews online as customers complain about meter readings being ignored Symbio Energy has been given a ‘cease and desist’ warning by Trustpilot  It was accused of ‘aggressive’ responses by customers who left bad reviews  Complaints included bad customer service and meter readings being ignored  By … Read more

Alzheimer’s Society: Play fair on council tax discounts for dementia

Alzheimer’s Society: Play fair on council tax discounts for households where family member has dementia By Toby Walne, Financial Mail on Sunday Published: 21:51 BST, 1 May 2021 | Updated: 21:51 BST, 1 May 2021 Charity Alzheimer’s Society is urging local authorities to stop playing hard ball over paying council tax discounts to households where … Read more

Key ways to challenge the spiralling cost of council tax bills

Local authorities increase council tax bills by up to 5%, but some households can mitigate impact by challenging them or applying for discounts By Toby Walne, Financial Mail on Sunday Published: 21:50 BST, 24 April 2021 | Updated: 21:50 BST, 24 April 2021 Cash-strapped local authorities have just increased council tax bills for the year … Read more