My fridge is broken but John Lewis can’t give me a time to fix it

My fridge door seal deteriorated within six months, leaving it useless: So how can John Lewis expect me to wait around for 12 hours to get it fixed? A John Lewis customer’s fridge broke, leaving her unable to store food in it without it rotting  The firm could not offer her a specific appointment with … Read more My fridge is broken but John Lewis can’t give me a time to fix it

What is the cheapest way to send money to my daughter in Australia?

My daughter has emigrated to Australia and opened an Australian bank account.  I would like to send her a small amount of money several times a year. However, my UK bank charges me £25 to send the money and my daughter £5 to receive it.  Is there a cheaper alternative available? – C.P., via email … Read more What is the cheapest way to send money to my daughter in Australia?

My wife and I were charged extra at Brewers Fayre because we shared our breakfast. Is this right?

My wife and I went to a Brewers Fayre pub in Aberdeen for breakfast. I ordered a cooked option whilst my wife ordered a continental. My wife had some of my breakfast and when the bill arrived we found the pub had charged us for two cooked courses at a couple of pounds extra. The … Read more My wife and I were charged extra at Brewers Fayre because we shared our breakfast. Is this right?

Do I have to register my appliance to validate my guarantee?

Whenever I buy a gadget, appliance, or other electrical item there is a leaflet inside that says something like ‘register to validate your guarantee’ or warranty. I was under the impression that you are automatically entitled to the manufacturer’s guarantee from the date of purchase without having to do anything?  In which case, all I … Read more Do I have to register my appliance to validate my guarantee?

ASK TONY: Rammed on French M-way and waiting a year for our cash back

In July last year, we hired a car with Europcar from Montpellier airport in France.  A couple of days later, we were involved in an accident leaving a motorway péage (toll booth). Cars leave ten or more lanes and return to three. Some drive as if it’s a drag race! We signalled and returned to … Read more ASK TONY: Rammed on French M-way and waiting a year for our cash back

TONY HETHERINGTON: Expensive insurance for one trip

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms J.H. writes: I bought a multi-trip annual travel insurance policy from Staysure last October. We had a … Read more TONY HETHERINGTON: Expensive insurance for one trip

ASK TONY: How could Saga slash the true value of our stolen jewellery?

We suffered a burglary and made a claim on our Saga home insurance, but we are unhappy with the valuation of a gold eternity ring with rubies and diamonds, valued at £2,500 by a jeweller in 2008. We have been paying an additional premium to cover it – this year £47.02 – and the insurance … Read more ASK TONY: How could Saga slash the true value of our stolen jewellery?

TONY HETHERINGTON: Trip axed but insurer won’t pay

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  D.M. writes: In February, I booked a return flight to Canada through travel agent Opodo.  The flights were … Read more TONY HETHERINGTON: Trip axed but insurer won’t pay

ASK TONY: Why couldn’t Barclays help my grieving brother?

Could you help me retrieve more than £100,000 of my brother’s money from a dormant account with Barclays? The money was in a joint account held with his wife, who died last October. Barclays initially said it had located it. He sent the documentation requested but then received a letter saying the account could not … Read more ASK TONY: Why couldn’t Barclays help my grieving brother?