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Thousands of angry and frustrated Britons have complained that their travel insurance failed to pay out when their holidays were cancelled or cut short by the coronavirus, new figures suggest. The Financial Ombudsman Service said it had received 2,561 travel insurance-related complaints between July and September this year, accounting for 3.7 per cent of all … Read more
The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans. In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more
Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ fees on prepaid currency cards By Laura Shannon, Financial Mail on Sunday Published: 21:51 BST, 10 October 2020 | Updated: 21:51 BST, 10 October 2020 Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ … Read more
This year has hit the holiday industry incredibly hard with the coronavirus pandemic rocking all areas of travel. Many have seen flight cancellations, trips left in ruins and future plans put on hold. However, as restrictions began to ease and people started venturing abroad again, we saw a new way of travelling emerge. More people … Read more
Easyjet Holidays promises to refund customers if they change their mind about an upcoming trip: Will other travel firms follow suit? The new Protection Promise hopes to encourage customers to book trips It is offering full refunds for customers who change their mind about holidays We spoke to other travel firms to see if they … Read more
The travel industry has been decimated by the coronavirus pandemic, with flights cancelled, holiday firms going bust, staff losing jobs and customers angry at the way they’ve been treated by some companies. But despite this, two travel businesses are confident enough to set-up shop now, despite the industry facing an uncertain future. The Travel Journal, in … Read more
The way in which people are booking flights has altered massively thanks to the coronavirus pandemic. Many have seen holiday plans scuppered in recent months and a battle to obtain refunds. However, appetite for an overseas trip hasn’t waned for everyone – and it appears last minute bookings, to see what countries are on the … Read more
A passenger has defeated British Airways in court over a small print clause that meant her return flight was cancelled with no warning. Pam Watts fell victim to the ‘no-show’ rule, previously highlighted by Money Mail, which allows an airline to void and even re-sell a return ticket if a passenger misses the outbound flight … Read more
A passenger has defeated British Airways in court over a small print clause that meant her return flight was cancelled with no warning. Pam Watts fell victim to the ‘no-show’ rule, previously highlighted by Money Mail, which allows an airline to void and even re-sell a return ticket if a passenger misses the outbound flight … Read more
One of Britain’s leading ski operators has cancelled all chalet holidays for the upcoming season, as the Government continues to put in place travel restrictions to destinations across Europe. Crystal Ski Holidays, one of the largest booking platforms for winter sports trips, has said it has had to slash its entire ski chalet programme for … Read more