Lloyds and Halifax banking apps go down leaving customers locked out of their accounts
- Customers of both banks have been locked out of their banking app and website
- Around 1,200 Halifax and 800 Lloyds customers have reportedly been affected
- Annoyed users took to Twitter to report the problem, which is being ‘worked on’
Customers of Lloyds Bank and Halifax took to social media to complain after their apps and online banking stopped working on Thursday morning.
Customers have been reporting that they receive error messages when they attempt to log in to their accounts since about 10am.
Both Lloyds and Halifax are tweeting the same message to customers on Twitter who are reporting the outage: ‘We know some of you are having issues with viewing your balance online. We’re sorry for this. We’re working to have it back to normal soon.’
Neither banks have put out an official statement on Twitter and are simply replying to user complaints.
Both banks are owned by Lloyds Banking Group.
Lloyds and Halifax tweeted the same message to users that they are working to have online banking back to normal soon
Downdetector has received almost 800 reports from Halifax customers and more than 550 reports from those with Lloyds Bank.
The independent outage monitor website’s live outage map shows outage reports from Halifax customers are particularly intense in London and around Manchester.
It said that complaints from both banks peaked at 1,200 from Halifax and about 800 from Lloyds.
Downdetector collates reports of outages from multiple sources, including social media and mobile apps.
Neither Lloyds or Halifax report any issues on their help page – both say internet banking and mobile apps are working ‘normally’.
Halifax: Customers in London and around Manchester and Liverpool appear to be having the most problems with online banking
Lloyds customer reports of being locked out of their banking app appeared to show a similar pattern, with more reports from Nottingham
Halifax customer @Choccy31 said on Twitter: ‘I can’t get any access to my accounts online? I need some money urgently!’
@JoJoSteinbergs, said: ‘It says I can’t make a transfer online or retrieve my account statement. I need to send money to ensure my direct debit doesn’t bounce.’
Another customer posted a shot of the error message they received from Halifax: ‘Sorry, we can’t show some of the account info you asked for right now. Please try again later.’
Lloyds users, meanwhile, reported that when they try to log in the interface just says ‘N/A’ instead of where the balance would usually be displayed.
‘What is happening with the online banking? tweeted @SW4Stu. ‘When I log-in on my PC/iPhone it says N/A for balance on both accounts. I cannot transfer any funds
One user snapped a shot of the error message from the Halifax app: ‘Sorry, we can’t show some of the account info you asked for right now’