Furious travellers are demanding a refund on their flights to Spanish islands as airlines only have to reimburse planned trips to the mainland.
Britons called for Ryanair, Jet2, easyJet and BA to return the cost of their future holidays to hotspots such as Ibiza, Majorca and Gran Canaria.
It comes as the Foreign Office advises people against all non-essential travel including journeys to mainland Spain.
But this does not apply to the Canary Islands and the Balearic Islands, which are normally swarming with Brits this time of year.
It means airlines do not legally have to hand out refunds to those who no longer want to go to the islands.
Yet those returning from any Spanish territory still have to go into a 14-day quarantine when they return.
Ministers are said to be considering giving the Canaries and Balearics an exemption, but this could still be a week away.
Britons called for Ryanair, Jet2, easyJet and BA to return the cost of their future holidays to hotspots such as Ibiza, Majorca and Gran Canaria (file photo)
British Airways, Ryanair, easyJet and Jet2 have all said travel to and from Spain and its islands will continue – flying in the face of government advice.
BA and easyJet hinted they will hand out vouchers – instead of refunds – for cancelled flights.
But Ryanair has said it will not offer any reimbursement and suggested it will charge people £95 if they change their booking.
Britons have been incensed by the move, with many having to choose between their holiday or the sack from work when they get back and have to isolate.
Daisy Thomas tweeted: ‘@jet2tweets booked to fly to Ibiza on 21/08, received this email only days ago with your ”worry free guarantee”.
‘Funny how that has disappeared off your website in line with new FCO guidance! We cannot quarantine on return… not so worry free. Do the right thing and refund!’
Cara Lovell-Young from London posted: ‘@Ryanair your customer service is outrageous.
‘I need to change flights from Ibiza at the end of August & I have to pay a ridiculous change fee.
‘You’re also not offering refunds unless the flight is cancelled by you. I’m changing the flights out of necessity & not convenience.’
Jake Brough put: ‘@jet2tweets I won’t be able to quarantine after my holiday to Ibiza on the 10th August, can we get a refund?? #jet2holidays.’
Andrew Dourka-Laird added: ‘@Ryanair Hello we have flight FR9251 booked for Ibiza.
‘Can we get a refund due to the advise given by the EU / UK on corona virus? Easy Jet are offering refunds to their customers in similar positions.’
Ex-West End performer Julie McKenna wrote: ‘Travelling to Majorca today, knowing we have to quarantine when we return.
‘Can’t get a refund, booked independently. Hotel insisting no refund. We paid a lot of money for our holiday, which we would lose if we just didn’t go.
‘We booked in January. Gutted. #majorca #quarantine.’
And Craig Cowgill, from Bury, who is due to fly to Gran Canaria in the Canary Islands on Thursday, said he was still hoping Jet2 would refund him.
The small business manager said: ‘I don’t know what to do at this moment. I’m hoping Jet2 will offer a refund or the Government change the quarantine from the islands.
‘I can understand about Spain, but they say it’s safe where we are going, so why quarantine us then? It’s either one or the other – [you] can’t send people, then ask them to quarantine and not offer refunds.’
EasyJet and Jet2 have not cancelled any flights today while BA and Ryanair both grounded two but none of them were bound for Spain or its islands.
Ryanair Chief Executive Michael O’Leary said his firm had no plans to reduce capacity to Spain despite the government advice.
He branded the move – introduced at short notice on Saturday – a ‘badly managed over-reaction’.
He made the comments on a call with investors where he said the government ‘panicked’ instead of focusing on stopping travel to specific regions with high cases.
He added: ‘There is no scientific basis for a national restriction.’
Asked if Ryanair would reduce capacity between the two countries, Chief Financial Officer Neil Sorahan said: ‘We have no plans to cut capacity in the medium term.’
A spokesman for BA said: ‘While our flights continue to operate, we are disappointed that the Government is now advising against all but essential travel to mainland Spain and re-introducing quarantine for holidaymakers returning from Spain with immediate effect, throwing thousands of Britons’ travel plans into chaos.
‘This is sadly yet another blow for British holidaymakers and cannot fail to have an impact on an already troubled aviation industry.
‘We will be providing our customers with the latest information about their flights on ba.com.’
easyJet added: ‘We are disappointed that the Government has decided to impose a quarantine requirement for those travelling from the whole of Spain since the increased occurrence of coronavirus is regional rather than nationwide.
‘We plan to operate our full schedule in the coming days. Customers who no longer wish to travel can transfer their flights without a change fee or receive a voucher for the value of the booking.’
But nervy prospective passengers continued to tweet their frustration at the unclear advice on refunds.
Martin McGlown posted: ‘I booked to go to Majorcr on the basis that they had a pledge in place saying that they wouldn’t go ahead with holidays to places where you had to quarantine on return. Surely they have to stick to that and offer refunds now?’
Gemma Fletcher put: ‘How do we contact regarding refunds for cancelled holidays?have rang numerous times and emailed however no reply!!!’
Jason Golder wrote: ‘Gutted for you all, very lucky I got a full refund from @jet2tweets in April for our easter holiday in Tenerife.’
He added: ‘Even happier I didn’t bother to rebook for August with everything going on.’
Another said: ‘What about us poor sods who’s holidays were booked last year. Having twice rebooked with @easyJet when they cancelled our flights.
‘Now the flights are live but advice is don’t travel. Should not be advice but an instruction. Could have refund twice now no options.’
And one man added: ‘@jet2tweets so, I’ve requested a refund and would like to book another holiday with you, but can’t get through, and have no confirmation that refund will be processed. Please respond to my tweets, dm, phone calls anything.’