An outraged shopper has slammed Woolworths after claiming her online grocery order worth almost $200 was dumped outside her house and left unattended.
Sydney mum-of-two Rea complained to the official Woolworths Facebook page, stating she couldn’t believe what she found.
Images posted online show several plastic bags filled with food simply waiting on the street outside the busy mum’s house.
Sydney mum-of-two Rea claims her Woolworths home delivery order was left on the street outside her home
Images posted online show several plastic bags filled with food simply waiting to be collected. Shocked at what she found, Rea wrote ‘anyone’ walking by could’ve claimed the goods for themselves
Shocked at what she found, Rea wrote ‘anyone’ walking by could’ve claimed the goods for themselves.
‘I think your partner delivery driver service needs to be reconsidered or given appropriate training on how to deliver groceries to the front door,’ she wrote.
‘To say I’m annoyed is an understatement. Between a screaming baby, cooking dinner, cleaning and being lucky I hadn’t left yet to pick my eldest son up from childcare, I find this.
‘$190 worth of shopping left in the middle of the footpath for anyone to just take.’
In the comments Rea shared a second image along side the statement: ‘There were double the amount of bags before I took the photo.’
The claims shocked other customers online and many were left in disbelief.
‘I’m sorry for laughing but this is an absolute joke. In the middle of the footpath for people to trip over. Are they okay?’ one person wrote.
A Woolworths spokesperson said the supermarket are investigating the incident.
‘We pride ourselves on the service level of our home deliveries and we’re disappointed to receive the customer’s report,’ the spokesperson told Daily Mail Australia.
‘We’ve made contact with the customer and are working through an appropriate resolution.’
Daily Mail Australia understand Woolworths deliver thousands of online orders to customers nationwide daily.
It follows after84-year-old grandma, Doreen, was left embarrassed after her groceries were dumped in the rain 200 metres from her home
It follows after an 84-year-old grandma has been left embarrassed and confused when her Woolworths delivery was left 200m from her home, in the pouring rain.
By the time it was found it looked like it had been run over by a car, cans and bottles were flattened, chips crumpled and the bread was soggy.
Sydney grandma Doreen usually heads to the supermarket with her carer, but they couldn’t come this week so her daughter ordered her groceries online.
They appeared to have been run over and had made a mess which the staff at the retirement village had to clean up
The groceries were also left in the rain, making most of them unsalvageable
The family use the service when they can’t get shopping to the elderly woman any other way and it ‘works most of the time’.
But last week’s delivery ended up on the other side of the woman’s retirement village, in front of a garage and in the rain.
Doreen’s daughter Sam told FEMAIL the delivery was replaced after she complained to the supermarket giant but that it was ‘beside the point’.
‘Incidents like this push the price of groceries up for everyone,’ she said.
Not to mention the incident left the elderly woman very upset.
‘She was upset but more upset that staff from the retirement village she lives in had to clean it all up,’ she said.
Sam posted photos on the retailer’s Facebook page showing the damaged items and said the delivery driver ‘hung up on her’.
‘The driver did call but I could barely hear him and he kept saying unit 15 – I said to go the reception if he was lost but he hung up on me and about two minutes later I got a text saying they had been delivered,’ she told FEMAIL.
The grandma had no other way to get her groceries delivered as her carer couldn’t help out this week
In her Facebook post Sam said her mother’s unit is ‘clearly marked’ so she couldn’t understand how the driver had made such a big mistake.
‘We had to clean up the mess and throw all bags away,’ she said.
The supermarket giant has replaced the damaged groceries and has launched an investigation into the claims.
A Woolworths spokesperson said the delivery was ‘disappointing’ after issuing an apology for the incident.
‘We pride ourselves on the service level of our home delivery option and we’re disappointed to have missed the mark on this occasion,’ the spokesperson told FEMAIL.
‘We’ve been in contact with the customer to apologise and will be looking into this as a matter of urgency.’
The four bags of shopping looked soaked and beyond repair by the time they were found on the opposite side of the retirement village
Another shopper was left disappointed after the tubs they prepared for their order were ignored by the driver
The daughter thanked Woolworths for the replacement groceries and said she was looking forward to learn the outcome of the supermarket’s investigation.
Other customers labelled the incident a ‘disgrace’ and felt for the woman.
‘It’s not like she can just pop out and grab more. Careless beyond words,’ said one woman.
Others shared their own delivery fails, including one family whole left tubs with ice packs on their veranda for the delivery.
The driver put the bags next to the tubs on the verandah, prompting the customers to complain.