Virgin Mobile is DOWN leaving customers unable to make or receive calls across the UK

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Virgin Mobile is DOWN leaving customers unable to make or receive calls as millions of people across the UK struggle to work from home amid coronavirus crisis

  • Outages appeared to hit the mobile provider early on Wednesday morning
  • Smaller-scale outages are also being reported by Virgin cable internet users
  • The issue strikes as many work from home due to the coronavirus outbreak 
  • Coronavirus symptoms: what are they and should you see a doctor?

By Ian Randall For Mailonline

Published: | Updated:

Virgin Mobile is down, leaving customers unable to make or receive calls as millions of people across the UK struggle to work from home amid coronavirus crisis. 

Reports of issues with the service began at around 7:00 am this morning, rising to more than 540 around 11:30 am, according to outage monitor site Downdetector.

Among locations experiencing issues with the service are London, Birmingham, Bristol, Glasgow and Manchester. 

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Virgin Mobile is down, leaving customers unable to make or receive calls as millions of people across the UK struggle to work from home amid coronavirus crisis

Reports of issues with the service began at around 7:00 am this morning, rising to more than 540 around 11:30 am, according to outage monitor site Downdetector

Reports of issues with the service began at around 7:00 am this morning, rising to more than 540 around 11:30 am, according to outage monitor site Downdetector

Among locations experiencing issues with the service are London, Birmingham, Bristol, Glasgow and Manchester

Among locations experiencing issues with the service are London, Birmingham, Bristol, Glasgow and Manchester 

Virgin customers have turned to twitter for help with the outages.

‘@virginmedia I have no broadband. Is there a problem in the Edinburgh area?’ asked Robert Cairns.

‘Rebooted twice still nothing,’ he added. 

Twitter user Paul Caley wrote: ‘@virginmedia can you give us some insight when services in the CH45 area will be back on? Been given 4 different times now, all lapsed, broadband/tv not working. No clarity on the app or help line. Thanks.’ 

@virginmedia I have no broadband. Is there a problem in the Edinburgh area?' asked Robert Cairns. 'Rebooted twice still nothing,' he added

@virginmedia I have no broadband. Is there a problem in the Edinburgh area?’ asked Robert Cairns. ‘Rebooted twice still nothing,’ he added

Twitter user Paul Caley wrote: '@virginmedia can you give us some insight when services in the CH45 area will be back on? Been given 4 different times now, all lapsed, broadband/tv not working. No clarity on the app or help line. Thanks'

Twitter user Paul Caley wrote: ‘@virginmedia can you give us some insight when services in the CH45 area will be back on? Been given 4 different times now, all lapsed, broadband/tv not working. No clarity on the app or help line. Thanks’

Other users reported that outages had not just arisen this morning.

‘@virginmedia really poor customer service. I’ve got an outage problem in my area, its been going on for a few days,’ tweeted @racheldownuk.

‘I rung to speak to someone, 45 minutes later and they didn’t help at all. Still not able to call, can someone help please?’ she added.

'@virginmedia really poor customer service. I've got an outage problem in my area, its been going on for a few days,' tweeted @racheldownuk. 'I rung to speak to someone, 45 minutes later and they didn't help at all. Still not able to call, can someone help please?'

‘@virginmedia really poor customer service. I’ve got an outage problem in my area, its been going on for a few days,’ tweeted @racheldownuk. ‘I rung to speak to someone, 45 minutes later and they didn’t help at all. Still not able to call, can someone help please?’