moneyexperts

My father, 92, was admitted to a dementia care home early last September. I have Lasting Power of Attorney (LPA). I rang TalkTalk to cancel his account but they refused because I wasn’t the account holder and didn’t have his password. I was passed around, each time explaining that my father had no memory of … Read more

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded. On December 5, Tesco phoned to say one company was claiming its £2,900.53 was genuine. Tesco said it would be sending a letter I must respond to. It arrived on December 12, … Read more

I was listening to music on my Spotify account on my way to work when suddenly the sound stopped. I looked at my phone screen to see that ‘Anna’s phone’ was now somehow connected to my Spotify and playing her music on my account. While I couldn’t hear what was playing, I could see it … Read more

I was listening to music on my Spotify account on my way to work when suddenly the sound stopped. I looked at my phone screen to see that ‘Anna’s phone’ was now somehow connected to my Spotify and playing her music on my account. While I couldn’t hear what was playing, I could see it … Read more

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess. We are getting nowhere because every time we phone they pretend not to speak English.  I wrote to the managing director … Read more

I am the treasurer of a 300-year-old bowling club. In October, I received a water bill for £1,335.29 (£1,220.72 actual plus £114.57 estimated).  Bills had previously been about £30 per quarter for a kettle and toilet used several evenings per week in the summer. In the winter, I turn off the water at the mains and … Read more

I moved into a property in October and found out there is a first generation smart meter already installed. The incumbent energy supplier in the property is Bulb, who I am happy so stay with. But when I contacted them to ask for the meter top be removed, they said it would cost £150.  They … Read more

RUTH SUTHERLAND: Supermarkets are set for another tough year – and if Amazon makes a big play on groceries, all bets are off By Ruth Sunderland for the Daily Mail Published: 23:00 BST, 5 January 2020 | Updated: 11:10 BST, 6 January 2020 This year is shaping up to be a white-knuckle ride for the … Read more

On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child’s birth, which obviously I did not have.  My son and his wife, who have the documents, both live an … Read more

RUTH SUNDERLAND: The North needs a Boris boost. But if he doesn’t deliver, his new voters won’t forgive him By Ruth Sunderland for the Daily Mail Published: 23:59 BST, 15 December 2019 | Updated: 00:54 BST, 16 December 2019 Boris Johnson and the Conservative Party have won an opportunity to reshape the political landscape for … Read more