Shopper is blown away after a Woolworths employee leaves a heartwarming personal note on her pack of skewers
- A Woolworths customer couldn’t believe what she received in her food delivery
- Mum Mel found a handwritten apology on a post-it note stuck to a meat pack
- She requested meatballs but unfortunately the item became unavailable
- The kind employee packed the ‘next best option’ and a bag of M&Ms
A Woolworths customer has thanked the employees at her store after finding a heartwarming note in her grocery delivery.
Mum-of-one Mel, from Western Australia, received a handwritten apology on a post-it note stuck to a packet of Mix & Match meat skewers.
Mel had requested meatballs in her grocery order but unfortunately the item became unavailable, so the kind employee packed the ‘next best option’ and wrote a note explaining the situation.
Mum-of-one Mel, from Western Australia, received a handwritten apology on a post-it note (pictured) in her Woolworths delivery after an item she ordered was unavailable
The note read: ‘Sorry we didn’t have the lamb and beef meatballs. These are the closest. Sorry again.’
Along with the note, the employee also packed a bag of free brownie M&Ms to compensate Mel for the unavailable item.
On Facebook, Mel said she couldn’t believe the workers were so kind and thoughtful.
‘Woolworths Dalyellup [has] once again surpassed my customer service expectations,’ Mel wrote and shared an image online.
‘You guys seriously are the best. Your staff go above and beyond every day.’
In the comments of the Facebook post the official Woolworths account responded and said the team has shown ‘how much they care’ for the customers.
‘At Woolworths, our teams strive to bring a little good to everyone everyday, and this is yet another great example,’ a Woolworths spokesperson told Daily Mail Australia.
‘It was a thoughtful gesture and we’re glad it was well-received by the customer.
‘We’ve passed on the customer’s feedback to our operations team so the team member is recognised for going above and beyond.’