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My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month and for any subsequent months for which he may require a payment holiday; these fees will be added at the … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. S.B. writes: My account with Scottish Power has been under review by the energy supplier for more than … Read more
Someone told me that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. I usually wash at 30 but am now concerned that I should be doing it at a higher temperature during this pandemic. I have a young family and typically do two loads per day. Should … Read more
My firm has furloughed most employees but still needs some to come in and work – is it possible for them to rotate furloughed staff? Many staff from companies around the UK have been put on furlough This means they are potentially getting 80% of their salary but not working We reveal whether firms are … Read more
I live in a small, one bedroom, second story flat in a city centre. As the weather becomes hotter, my home becomes unbearable, even with all the windows open. I am here all the time at the moment working from home due to the coronavirus lockdown and am struggling to keep it cool. What are … Read more
Metro Bank froze my business account without explanation and won’t tell me when it plans to give me back access. I have been unable to use the account for more than four months. I contacted the Financial Ombudsman Service, which has so far failed to look into my case. I discovered the problem when direct … Read more
‘My uncle, 91, pays £492 a year to long dead funeral firm’: TONY HETHERINGTON investigates By Tony Hetherington, Financial Mail on Sunday Published: 22:02 BST, 11 April 2020 | Updated: 23:24 BST, 11 April 2020 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors … Read more
I need a TV licence refund but the website says it’s not possible due to coronavirus: Should I cancel my direct debit instead? The TV Licensing website says people can not cancel their licences currently It asks people in financial trouble, to cancel their Direct Debit instead It added it will backdate any payments for … Read more
In the wake of the March 23 lockdown, do-it-yourself and hardware stores were included in the list of retailers permitted to remain open. All the leading British DIY chains, except Screwfix, have closed their stores – but if you have an independent shop locally and are desperate to get that job done this weekend, it … Read more
For my husband’s 50th birthday I booked an apartment via Booking.com for a holiday at Liverpool’s docks. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band. Now coronavirus means we have been told not to travel unless it is essential. I asked the apartment’s owner if I … Read more