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Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.N. writes: I looked for a safe investment for £20,000 and came across Wellesley & Co, which advertised … Read more
We have a chunk of cash we want to tuck away for up to five years. I have seen two bonds advertised through Google. One is named Chelsea Bonds, the other is Infinity Bonds. The Chelsea Bonds are offering a 22 per cent return, which seems far too high – is this anything to do … Read more
My wife and I received a message from our bank saying there had been an ‘unusual’ request for payment on our account and it had declined to pay it. The payment was to Morrisons for a home delivery which we had waited for more than two weeks to receive. Presumably Morrisons put our items back … Read more
I‘ve heard that the Lifetime Isa is a bad way of saving for a pension. I’m 27 and hold a stocks and shares Lifetime Isa with Nutmeg, and I haven’t even considered whether there are legalities around what age I can take my private pension, something I haven’t needed to think about yet. Assuming I … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms K.P. writes: I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any … Read more
I moved flat last weekend, thankfully just before the Government lockdown, but have still got access to my old flat for the week. I am currently using it as my office during the day before returning to the other flat, which is a one minute walk away, in the evening. With everything happening at the … Read more
Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over before it packs in for good, leaving us without heating or hot water. Giving the current coronavirus outbreak, are tradesmen still allowed to come to the house to do necessary maintenance? If they … Read more
I was due to fly to Cambodia on 3 April. I booked the trip with travel agent TravelUp and the flights are with British Airways. Due to the coronavirus, I am now longer able to travel, but BA still haven’t cancelled my flights. Last week, I attempted to contact TravelUp and BA as well as … Read more
I received texts from PayPal at 3.17am and 5.17am on August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am with a ‘2’ to signify it was an unauthorised transaction. PayPal responded saying that texting was unavailable for this service! One reader was left out … Read more
I arranged a holiday to Italy this June and paid a deposit of £400 to Tui when I initially booked and the full balance was due on Saturday, 21 March. I phoned Tui on Thursday 12 March to enquire whether it would be possible to transfer the holiday without additional cost to the same time … Read more