moneyexperts

My wife and I went to a Brewers Fayre pub in Aberdeen for breakfast. I ordered a cooked option whilst my wife ordered a continental. My wife had some of my breakfast and when the bill arrived we found the pub had charged us for two cooked courses at a couple of pounds extra. The … Read more

Whenever I buy a gadget, appliance, or other electrical item there is a leaflet inside that says something like ‘register to validate your guarantee’ or warranty. I was under the impression that you are automatically entitled to the manufacturer’s guarantee from the date of purchase without having to do anything?  In which case, all I … Read more

In July last year, we hired a car with Europcar from Montpellier airport in France.  A couple of days later, we were involved in an accident leaving a motorway péage (toll booth). Cars leave ten or more lanes and return to three. Some drive as if it’s a drag race! We signalled and returned to … Read more

We suffered a burglary and made a claim on our Saga home insurance, but we are unhappy with the valuation of a gold eternity ring with rubies and diamonds, valued at £2,500 by a jeweller in 2008. We have been paying an additional premium to cover it – this year £47.02 – and the insurance … Read more

Could you help me retrieve more than £100,000 of my brother’s money from a dormant account with Barclays? The money was in a joint account held with his wife, who died last October. Barclays initially said it had located it. He sent the documentation requested but then received a letter saying the account could not … Read more

I am being charged £70 to end my broadband contract with Virgin Media. However, the firm do not supply a service to where I am moving to so I have no choice but to switch to another provider. Why am I being charged if I have no choice as to whether or not I can … Read more

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more

Last summer I was tricked into transferring my life savings to criminals posing as cryptocurrency brokers.  My friends had told me that lots of people were investing in Bitcoin and doing very well, so I found an online firm claiming to offer Bitcoin and entered my details. I was then contacted by a number of … Read more